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Teacher & school licences
What do I do if I forget my password?
What are the technical requirements for IXL?
What should I do if I forget my username?
How do I change my password?
How do I get an account for the IXL app?
How can I change my profile icon?
Why can't I sign in?
How do I contact technical support?
What happens if someone in my family forgets their secret word?
How do I set up my iPad or iPhone's parental controls to allow access to IXL?
How do I change to another country's edition?
How do I switch users on a family account?
How do I cancel iTunes billing for IXL?
How do I renew my membership billed through iTunes?
How can I make sure my child uses their correct profile on our family account?
Why am I reaching a 10-question limit?
How can I find a skill to work on?
How does the SmartScore work?
Can my students practise any year level?
Is there audio available for younger students?
Is there a way to suggest skills to students?
How do I earn certificates and awards?
Can I hide the timer?
Can I use IXL on an iPad or iPhone?
Is there an IXL Android app?
Is there an IXL app for Kindles?
How do I assign a skill to students using Google Classroom?
Does IXL provide worksheets?
How do I include fractions, exponents and special characters in my answer?
Why do some of my skills have a yellow star next to them?
What is the Challenge Zone?
Why is it so important to sign in before practising?
How do I receive certificates by email?
Is there a way to hide the year levels?
If I exit a skill before it is mastered, is all my work lost?
What do I do if I want to try out a different skill?
How does the practice timer work?
Where can I find certificates to print out?
How many questions are there?
Why is there more than one set of objectives for my country?
Is there a way to share a skill on Facebook?
What happens when students get a question wrong?
How can I see new skills and skill code changes?
How can I find an IXL Analytics report that best suits my needs?
How do I print an IXL Analytics report?
How do I export my students' scores?
How can I be sure IXL Analytics reflects my most recent data?
How do I access my roster?
How do I edit student info on my roster?
How do I add another student to my roster?
Can I change a student's username and password?
Can I print student usernames and passwords?
Can I import students from Google Classroom to my IXL roster?
Do I have to use full first and last names for students in my roster?
Can I organise my students into classes and view IXL Analytics for individual classes?
Can students be on more than one teacher's roster?
Do the children in my membership receive access to all year levels?
How do I add a child to my membership?
Does membership include all of my children or do I need to purchase multiple memberships?
What subjects can I purchase on IXL?
How do I cancel my membership?
If I already have access to maths, is there a cost to purchase English language?
How do I update my credit card information?
Can I add English language to my membership for only one child and not the other?
How does the 30-day satisfaction guarantee work?
If I switch to an annual plan, can I apply my previous monthly payments to my new annual membership?
If I add a child after my membership has started, will the price be calculated pro rata?
Can I add a subject to my membership in the middle of a billing cycle?
Do you accept any form of payment other than credit card?
Can I pay in a different currency?
Can I try a family membership before purchasing one?
Can I change the child on my family account?
If I already have a maths classroom licence, is there a cost to add English language?
Do students receive access to all year levels?
Can students access IXL from home?
Can I purchase a classroom licence for more than 25 students?
Is a subscription active for a calendar year or a school year?
Can I purchase a licence for just one subject?
How long does it take to activate my subscription after I place my order?
How do I connect my existing IXL trial classroom account to my school’s subscription?
How can I get parents involved?
Do students have access to IXL between terms?
I don't have 25 students. Do you offer a smaller licence?
Do you accept school purchase orders?
What does the first day of school setting do?
Why can’t I find my students’ practice in Analytics?
How can I message my students?
What do I do if I forget my administrator username or password?
How do I change my administrator password?
As an administrator, how do I set up teacher accounts?
As an administrator, how do I add new students to the master roster?
As an administrator, how do I edit student information on the master roster?
What Analytics reports are available for administrators?
How do I add other administrator accounts?
As an administrator, how do I control what changes teachers can make to their rosters?
As an administrator, how do I prevent students from changing their password?
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