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How can I make sure my child uses their correct profile on our family account?

Use the secret word option! When a secret word is set on a profile and your child tries to sign in to it, they will be asked to enter the unique secret word to confirm they are accessing the correct profile. 

Enabling secret words can prevent a child from accidentally practising their kindergarten skills in an older sibling’s profile or from uncovering their hard-earned awards. You can even add one to your parent profile, so they can’t access your membership details! 

To set a secret word: 

  1. Sign in to your parent profile.
  2. Open your account menu in the upper-right corner, and select Profile & settings
  3. Scroll down to the Online profiles section, and find the profile that you want to add the secret word to. 
  4. Enter a unique word in the Secret word field. 
  5. Click Submit

Your child can also set or update their secret word in their Profile & settings. If they do, it will be automatically updated in the parent profile. 

Forgot your secret word?