IXL - Help centre

IXL will be unavailable due to scheduled maintenance Sunday 5 April from 1:00 p.m. to 5:00 p.m. Singapore Standard Time (2020/04/05 05:00–09:00 GMT). We appreciate your patience while we work to keep our site running smoothly.

How can we help?

User guides

Support

Your account

What do I do if I forget my password?

What are the technical requirements for IXL?

What should I do if I forget my username?

How do I change my password?

How do I get an account for the IXL app?

View all 15 questions

Learning

How can I find a skill to work on?

How does the SmartScore work?

Can my students practise any year level?

Is there audio available for younger students?

Is there a way to suggest skills to students?

View all 27 questions

Analytics

How can I find an IXL Analytics report that best suits my needs?

How do I print an IXL Analytics report?

How do I export my students' scores?

How can I be sure IXL Analytics reflects my most recent data?

View all 4 questions

Class rosters

How do I access my roster?

How do I edit student info on my roster?

How do I add another student to my roster?

Can I change a student's username and password?

Can I print student usernames and passwords?

View all 9 questions

Family memberships

Do the children in my membership receive access to all year levels?

How do I add a child to my membership?

Does membership include all of my children or do I need to purchase multiple memberships?

What subjects can I purchase on IXL?

How do I cancel my membership?

View all 15 questions

Teacher & school licences

If I already have a maths classroom licence, is there a cost to add English language?

Do students receive access to all year levels?

Can students access IXL from home?

Can I purchase a classroom licence for more than 25 students?

Is a subscription active for a calendar year or a school year?

View all 14 questions

School administrators

What do I do if I forget my administrator username or password?

How do I change my administrator password?

As an administrator, how do I set up teacher accounts?

As an administrator, how do I add new students to the master roster?

As an administrator, how do I edit student information on the master roster?

View all 6 questions